Administrative Assistant

Marriott•Lahaina, HI

1d•Onsite

About The Position

This position involves entering and retrieving information from computer databases, transmitting information, operating standard office equipment, and preparing documents using various software. The role also includes handling mail, maintaining filing systems, and compiling records. A key aspect of the job is adhering to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. The role requires interacting with guests according to company standards, anticipating and addressing their needs, and assisting individuals with disabilities. Effective communication, both written and verbal, is essential, as is the ability to develop positive working relationships and support team goals. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. The company, Marriott International, is an equal opportunity employer that values diversity and inclusion. The Ritz-Carlton, part of Marriott International, focuses on delivering exceptional luxury service and upholding its "Gold Standards," which guide daily operations and foster a culture of success. Associates are empowered to be creative, thoughtful, and compassionate, with a promise of pride in their work and colleagues.

Requirements

Ability to enter and retrieve information from computer databases.
Proficiency in using a keyboard, mouse, or trackball.
Ability to transmit information or documents via computer, mail, or facsimile.
Skill in operating standard office equipment.
Competence in using word processing, spreadsheet, database, or presentation software.
Ability to handle incoming and outgoing mail.
Skill in creating and maintaining filing systems (computer and paper-based).
Ability to compile, copy, sort, and file records.
Ability to enter and locate work-related information using computers or point of sale systems.
Adherence to company policies and procedures.
Professional appearance and uniform.
Maintenance of confidentiality of proprietary information.
Protection of company assets.
Ability to welcome and acknowledge guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Proficiency in answering telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.