Administrative Assistant (patient facing) - Cardiology - Center City

Jefferson Health Plans•Philadelphia, PA

13d•Onsite

About The Position

The Administrative Assistant provides administrative and patient support to assigned Cardiology faculty in the Electrophysiology section of the Bruce and Robbie Toll Heart and Vascular Institute. The role supports 5–6 clinicians and involves managing busy telephone lines, triaging patient calls, scheduling appointments and tests, and ensuring patient records are available before visits. The assistant provides customer service to patients and physicians, works with department and university colleagues at all levels, and prioritizes multiple administrative and scheduling assignments. The position coordinates daily administrative and clinical activities, maintains calendars with flexibility for changing demands, processes medication refill requests for provider authorization, and documents tasks in the electronic medical record (EMR). Additional duties include arranging travel, updating physician CVs, and coordinating provider license renewals.

Requirements

High school diploma required.
Proficiency in secretarial skills.
Experience with computers and standard office software applications.
Knowledge of PowerPoint required.
Effective communication, interpersonal, customer service, flexibility, prioritization, decision-making, attention to detail, calendaring, problem-solving, and organizational knowledge skills.

Nice To Haves

Bachelor’s degree preferred.
Two years of experience in an administrative role preferred.

Responsibilities

Coordinate daily administrative and clinical activities for 5–6 clinicians.
Maintain calendars and adapt schedules to daily demands.
Answer telephone calls, triage patient calls, and troubleshoot problems.
Schedule patient appointments and arrange testing, including stress tests, echocardiograms, laboratory tests, and CT scans.
Document medication refill requests for provider authorization and manage EMR tasks from incoming calls.
Ensure patient records are available to clinicians before visits and scanned into the EMR.
Make travel arrangements.
Update physician CVs and coordinate provider license renewals.
Provide customer service to patients and physicians and interact with department and university staff.

Benefits

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability coverage
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits with access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance access for all colleagues, including per diem colleagues, adjunct faculty, and Jeff Temps