Administrative Assistant

Scott & Associates, PC • Plano, TX

13d • Onsite

About The Position

The Call Center Administrative Assistant plays a crucial role in ensuring the smooth operation of our office in Plano, TX. This position is responsible for providing comprehensive administrative support to the collections departments, facilitating effective communication and organization within the team. Qualified candidates must be highly organized and efficient with advanced knowledge of Microsoft Office Suite and the ability to quickly learn new software.

Requirements

• 2-5 years' experience in an administrative support role
• Advanced proficiency in MS Office with advanced knowledge in Word, PowerPoint, Outlook, and Excel.
• Detail-oriented and comfortable working in a fast-paced, often changing office environment.
• Above-average communication skills, with the ability to interact effectively with various stakeholders.
• Strong organizational skills and attention to detail.
• Dedication to completing projects in a timely manner.
• Discretion and confidentiality is a must.
• Ability to work efficiently and demonstrate excellent decision quality with limited oversight.

Nice To Haves

• Previous experience in a legal, call center, or debt recovery/collections environment is desirable

Responsibilities

• Opening, sorting, and responding to or distributing all incoming physical mail, fax and email correspondence.
• Generate, prepare, and distribute numerous reporting tools to call center management and call center staff.
• Collaborate closely with the Collections management team to ensure smooth workflow and timely resolution of inquiries or issues.
• Prepare documents to email/fax to authorized parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees