Administrative Assistant (PRN) - Paragon Infusion Centers

Elevance Health•Knoxville, TN

8d•Onsite

About The Position

The Administrative Assistant (PRN) will be responsible for overseeing patient check-in, registration, and checkout. A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. The clinic is open Monday-Thursday, 8a-6p, and this role requires availability for 1-3 shifts per week on Monday, Wednesday, and Thursday.

Requirements

Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Nice To Haves

Bi-lingual (English/Spanish) preferred.
1+ Years of medical front office experience preferred.
Prior authorization experience preferred.
Inbound call experience preferred.
Customer service experience in a medical or professional setting preferred.

Responsibilities

Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
Listens and responds to patient and/or family members concerns.
Responds to patient questions and complaints; routes issues to appropriate personnel.
Analyzes daily administrative operations and utilization of resources.
Assists in Medic user issues.
Ensures proper cash controls are in place and policy and procedures are followed.