Administrative Assistant – Children and Family Services
About The Position
Project Harmony is seeking an experienced and committed Administrative Assistant to join their dynamic and innovative organization. This position is responsible for Clinic coordination and administrative duties. The Administrative Assistant will help with managing guest and client experience, as well as support the overall clinic operations. Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members. Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect. Project Harmony is one of the largest Child Advocacy Centers in the nation. At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community. Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Requirements
- Minimum of a high school diploma required
- 1+ year of relevant experience
- Previous professional experience related to administrative duties
- Previous experience working with children and families
- Previous experience with teams and in a team environment
- Demonstrate solid organizational and time management skills
- Knowledge of multi-line phone system
- Must respect and maintain confidentiality
- Demonstrate effective written and verbal communication skills
- Knowledge and use of Microsoft Office products and SharePoint
- Knowledge and use of DocuSign
- Excellent customer service skills
- Demonstrate ability to work with children and families
- Demonstrate problem-solving and conflict resolution skills
- Attention to detail and accuracy
- Ability to work well independently and as part of a team
- Must be willing to work flexible hours
- Must submit to a thorough criminal history background check
- Must have access to a vehicle, possess a valid driver’s license and proof of insurance
Nice To Haves
- Position may involve some travel, primarily within the state
Responsibilities
- Manage scheduling and rescheduling of client appointments and complete appointment reminder calls/e-mails/text messages
- Maintain a safe, friendly environment for children/families
- Answer multi-line phone system and transfer calls to appropriate recipient
- Supports a positive client and family experience throughout the appointment process
- Collect/verify insurance information from responsible party
- Input client information/referral data into Project Harmony database systems
- Collaborate with and support program volunteers
- Ensure culturally competent services are provided to all families being served without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation
- Manage and order supplies for the Children’s Services department
- Other administrative assistant duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
