Administrative Assistant for Utilization Review

LAKE BEHAVIORAL HOSPITAL•Waukegan, IL

1d•$19 - $26•Onsite

About The Position

The Administrative Assistant provides administrative and clerical support to the Utilization Management department, including supporting the Director of Clinical Programming, attending departmental meetings, coordinating staff activities, and maintaining staff educational files. The role is part-time at Lake Behavioral Hospital in Waukegan, Illinois. The schedule is either Monday through Friday with flexible hours between 8 a.m. and 1 p.m., or Monday through Thursday from 8 a.m. to 2 p.m. Overtime and flexible hours may be requested.

Requirements

Associate degree in Business Administration or a related field, or an equivalent combination of education and experience.
At least one year of experience as an administrative assistant in a healthcare setting, or a combination of education, training, and experience.
Ability to type at least 65 words per minute.
Knowledge of Microsoft Word and Excel.
Ability to work overtime and flexible hours as requested.

Nice To Haves

Associate degree in Business Administration or a related field.
At least one year of experience as an administrative assistant in a healthcare setting.
Experience as a mental health technician.

Responsibilities

Provide frontline and clerical support to the Utilization Review team, including processing daily, weekly, and monthly reports.
Manage incoming calls and emails from insurance companies and route them appropriately.
Follow up on appeal submissions to determine their status.
Develop and maintain positive customer relations and coordinate with company functions so clinical requests and questions are handled appropriately and promptly.
Verify patient insurance eligibility as needed.
Make follow-up calls for Utilization Review Coordinators to maintain compliance with authorization timeframes.
Support uploads of authorization documentation and troubleshoot missing documentation as requested.
Respond to tasks and written requests from coordinators, providers, and internal departments.
Open and distribute departmental mail.
Order department supplies and maintain a cost-effective, efficient office.
Prioritize workloads consistently to ensure daily work is completed.
Attend departmental meetings, coordinate staff activities, and maintain staff educational files.
Provide support for the Director of Clinical Programming.
Follow facility, department, and corporate personnel policies and procedures.