Administrative Assistant for Internship Program Support

Research Foundation of The City University of New York•New York, NY

1d•Hybrid

About The Position

The Research Foundation of The City University of New York (RFCUNY) is seeking a detail-oriented Administrative Intern to support the coordination of their internship program, which consists of approximately 50-60 undergraduate students conducting outreach. This role will assist with administrative tasks, including tracking time, approving timesheets, answering payroll-related questions, confirming shifts, and providing occasional outreach support as needed. The NYC Public Engagement Unit (PEU) was created to develop a new model for government outreach, using community organizing principles to re-envision how the City provides services to its most vulnerable communities. PEU adopts grassroots tactics to meet residents where they are – at their doors and on their phones, in their social media feeds, and in their communities. They marry proactive outreach with comprehensive case management to provide New Yorkers with personalized, passionate care. PEU will work with CUNY to hire 58 undergraduate interns for the CUNY Career Launch program to work alongside their Special Projects team. Interns will be partnered with an Outreach Specialist who will provide peer-to-peer support during outreach activities. Interns and staff will conduct proactive outreach in person, over the phone, and via peer-to-peer texting to identify and screen New Yorkers for benefit eligibility and to help connect them with tenant support services, health care, and more. PEU staff will then help these clients navigate through the benefits enrollment process. CUNY Career Launch interns will work 19 hours per week and receive ongoing training to help them execute their core work and build professional skills.

Requirements

Strong organizational and time management skills.
Attention to detail and ability to multitask in a fast-paced environment.
Willingness to learn, adapt, and problem-solve
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office, Google Suite, Monday.com, and other similar tools

Nice To Haves

Bachelors Preferred
Administrative, timekeeping, or outreach experience is a plus

Responsibilities

Assist interns with payroll inquiries and ensure timely resolution of issues.
Track intern work hours and approve timesheets for accuracy.
Help coordinate and confirm intern work shifts.
Maintain organized records and reports related to intern work schedules.
Provide general administrative support to the program team.
Occasionally participate in outreach efforts alongside interns.
Conduct in-person proactive outreach to New Yorkers to connect them to key government benefits and services such as Fair Fares, SNAP, and more.
Outreach will involve distributing informational materials, asking New Yorkers screening and eligibility questions, and collecting intakes, including general contact information for New Yorkers who may need follow-up assistance from PEU staff.
Other duties as assigned