Administrative Assistant for Utilization Review

Lake Behavioral Hospital•Waukegan, IL

13d•Onsite

About The Position

The Administrative Assistant provides administrative and clerical support to the Utilization Management department, including supporting the Director of Clinical Programming. The role involves attending departmental meetings, coordinating staff activities, maintaining staff educational files, and providing frontline support to the Utilization Review team. This is a part-time position with a schedule of either Monday through Friday with flexible hours between 8 a.m. and 1 p.m., or Monday through Thursday from 8 a.m. to 2 p.m. The expected compensation range is $19.00–$26.00 per hour. Lake Behavioral Hospital is a 161-bed acute care facility in Waukegan, Illinois, providing mental health treatment and specialized inpatient and outpatient services for adolescents, adults, and their families. The hospital describes its work as focused on health, hope, and healing, and states that it values a diverse and inclusive workforce.

Requirements

Ability to type at least 65 words per minute.
Knowledge of Microsoft Word and Excel.
Ability to work overtime and flexible hours when requested.
Associate degree in Business Administration or a related field, or an equivalent combination of education and experience.

Nice To Haves

At least one year of experience as an Administrative Assistant; healthcare-setting experience is preferred, or an equivalent combination of education, training, and experience.
Experience as a mental health technician.

Responsibilities

Provide frontline and clerical support to the Utilization Review team in processing daily, weekly, and monthly reports.
Manage incoming calls and emails from insurance companies and route them appropriately.
Follow up on appeal submissions to determine their status.
Develop and maintain positive customer relations and coordinate with company functions to ensure clinical requests and questions are handled appropriately and promptly.
Verify patient insurance eligibility as needed.
Make follow-up calls for Utilization Review Coordinators to support compliance with authorization timeframes.
Support uploading authorization documentation and troubleshoot missing documentation as requested.
Respond to tasks and written requests from coordinators, providers, and internal departments.
Open and distribute departmental mail.
Order departmental supplies and help maintain a cost-effective, efficient office.
Prioritize workloads to ensure daily work is completed.
Attend departmental meetings, coordinate staff activities, and maintain staff educational files.
Provide support for the Director of Clinical Programming.
Follow facility, department, and corporate personnel policies and procedures.