Administrative Assistant

University of Redlands•Redlands, CA

26d•$17 - $22•Onsite

About The Position

The Administrative Assistant – Support Services provides administrative and operational support for Disability & Accessibility Services (DAS), Counseling Services, and the Office of Equity & Title IX through a shared administrative support model. The position serves as the primary front desk representative for these offices and coordinates daily administrative operations, scheduling, confidential records, communications, and office logistics while providing excellent customer service to students, faculty, staff, families, and visitors. The position works collaboratively with professional staff to support the delivery of services while maintaining strict confidentiality and ensuring efficient office operations. The position also provides occasional administrative support for the SSC for shared administrative needs, including for the University of Redlands Los Angeles SSC support as needed.

Requirements

Associate degree required; bachelor's degree preferred.
A minimum of three years of administrative support experience, preferably in an education context.
Excellent organizational and communication skills.
Demonstrated ability to manage confidential information.
Proficiency with Microsoft Office and standard office technology.

Nice To Haves

Experience in higher education.
Experience supporting student services or compliance-related offices.
Experience with student information or case management systems.
Excellent interpersonal and customer service skills.
Strong organizational and time-management abilities.
Ability to manage multiple priorities.
Ability to maintain confidentiality.
Ability to work collaboratively with diverse populations.
Attention to detail and accuracy.
Ability to learn new technologies and software systems.

Responsibilities

Coordinate daily office operations.
Provide front desk reception and customer service.
Answer phones, respond to inquiries, and direct visitors appropriately.
Schedule appointments, meetings, and events.
Maintain calendars and shared schedules.
Prepare routine correspondence, reports, and forms.
Order supplies and coordinate purchasing.
Maintain departmental records and filing systems.
Assist with departmental communications.
Coordinate meetings and special events.
Maintain confidential student records.
Assist with the scheduling of student appointments when needed.
Coordinating accommodated testing schedules and logistics.
Conducting proctoring of accommodated examinations.
Coordinating transportation accommodations, including managing the schedule for golf cart transportation and operating the department golf cart.
Assisting with assistive technology and equipment support and logistics.
Supporting outreach, educational programming, and events.
Communicating with students, faculty, staff, visitors, and families as needed.
General administrative support to the Director of Disability and Accessibility Services.
Other administrative duties as assigned.
Assisting with the scheduling of student appointments when needed.
Maintaining and organizing records.
Supporting office operations.
Assisting with communications.
Coordinating workshops and outreach activities.
Handling walk-in students and triaging crisis situations to appropriate personnel as needed.
General administrative support to the Director of Counseling Services
Scheduling meetings and hearings.
Organizing confidential records.
Preparing administrative and hearing materials, evidence packets and other documents.
Coordinating educational programming or training.
Supporting office communications and operations.
General administrative support to the Director of the Office of Equity and Title IX Coordinator.
Provide limited administrative support for shared Student Success Center operations, including purchasing, office logistics, tutoring support, departmental meetings, and student employee administrative processes.
Provide general administrative support to the Associate Dean of Student Success and Accessibility.
Provide support for Student Affairs events and programs, admissions and recruitment events, new student orientation, and other institution-wide initiatives, events, and/or programming.