Retail Administrator - SW Region

La-Z-Boy • Tucson, AZ

4d • Onsite

About The Position

La-Z-Boy is hiring one extraordinary team member to support our store as a Administrative Assistant. You will work alongside the Manager, Sales Associates, and Designers as a team to provide our customers with an exceptional experience by answering calls, resolving customer concerns and keeping the showroom customer-ready. It’s time for you to join a company that values your ideas as much as your talent!

Requirements

• High School Diploma or GED
• Prior Administrative or Customer Service or related experience
• Professional dress and appearance
• Reliable and punctual – Consistently on time and dependable, supporting both our customers and team.
• Team-oriented and self-motivated – Works well with others while also taking initiative to complete tasks independently.
• Clear and effective communicator – Comfortable interacting with both internal teams and external clients.
• Highly organized with strong attention to detail – Maintains an orderly workspace and ensures accuracy in administrative tasks.
• Strong problem-solving skills – Able to identify issues and find practical solutions.
• Comfortable learning new technology – Willing and able to quickly adapt to new computer programs and systems.
• Excellent customer service skills – Provides a positive experience for clients both in person and over the phone.
• Able to multitask across systems – Navigates multiple technologies while remaining attentive and engaged with customers.

Responsibilities

• Assist customers, sales and design staff and store management in operations relating to the customer buying experience and routine maintenance of the store.
• Answer calls.
• Resolve customer concerns.
• Keep the showroom customer-ready.
• Understand and execute LZB policies and procedures and communicate this properly to customers.
• Utilize computer to input comments and answer questions regarding order status, account balance, and inventory availability.
• Maintain professional phone etiquette, take detailed phone messages and return calls same day.

Benefits

• Health Insurance through Blue Cross/Blue Shield
• Optum for Prescriptions
• In-Network Dental and Vision Insurance
• Paid Vacation
• 401k with match
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Health Savings Account
• Tuition Reimbursement (may receive up to $5,250 per calendar year)
• Employee Assistance Program (Free to all employees!)
• Counseling sessions
• Financial and legal resources
• Medical, Vision, Dental and Basic Life Insurance
• available 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• two weeks’ prorated vacation as a new hire
• either personal time (non-exempt only) or state mandated sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED