Administrative Assistant

Horizon Health Services • Town of Amherst, NY

18d • $18 - $20 • Hybrid

About The Position

Horizon is seeking an Administrative Assistant to join their team. This role involves welcoming visitors, interacting with patients seeking mental health and substance use treatment (children as young as three, adolescents, and adults 18+), and working with multiple electronic platforms including EHR, web-based systems, and other technology. Key duties include overseeing scheduled appointments, assisting with medication refill requests, preparing charts and record requests, and supporting the day-to-day needs of clinical and medical staff. This involves managing administrative responsibilities, using supplemental technologies for patient and clinical care, handling insurance and billing disputes, scheduling appointments, coordinating transportation, and communicating with referral sources from courts, schools, and hospitals. The role also requires creative problem-solving to support clinic operations in a demanding, fast-paced, and adaptive environment.

Requirements

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older.
• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing all scheduled appointments, assisting with medication refill request from patients and pharmacies, preparing charts and record requests and other duties as needed.
• Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise.
• Creative problem solving to support the overall operations of the clinic.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• Paid time off and paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED