Administrative Assistant

Freedom Dental Health•Newark, DE

3d•Onsite

About The Position

Freedom Dental Health System is excited to add a new team member to our growing practice at The Center for Airway & Facial Development. We provide a comprehensive onboarding and training plan for all our new team members to set them up for success! We are looking to add an Administrative Team Member to support our team with creating a top-notch patient experience, financial coordination, and other business team support initiatives. Join us along with our industry leading team and providers in a state of the art facility as we continue to progress the path forward on services focused on treating facial pain & sleep disorders. Our passion is to directly impact the health of our patients by providing customized treatment solutions that improve breathing, sleeping, TMD pain, and overall well-being. We offer competitive pay, benefits, personalized training programs, and more! We are looking for passionate, hard-working people who want to be part of our team and take ownership and pride in what they do. We promise exciting opportunities and growth potential. Given our growth, we are seeking a part-time Administrative Assistant with the following attributes: a passion for overall wellbeing and life-long learning compassionate and team oriented strong work ethic and dedication strong communication skills the drive to be a part of a team on the cutting edge of the industry Previous work experience as a patient concierge, administrative team member, and/or treatment coordinator in healthcare field Commitment to delivering a WOW patient experience

Requirements

1-3+ years of experience working as an Administrative Team member (Medical or Dental)
Strong customer service mindset and ability
Ability to understand importance of and thus present and sequence basic & complex treatment plans
Possess empathy towards patients
Utilize every patient contact as an opportunity to advance patient care
Must believe in the importance of health for overall physical, mental, and emotional wellbeing of patient
Strong organizational skills, attention to detail, while maintaining ability to multitask

Nice To Haves

Clinical experience preferred

Responsibilities

Receive and manage incoming inquiries from new patients, ensuring appointments are scheduled in accordance with availability and practice protocols.
Manage and perform front desk duties including patient check-in and check-out, scheduling patient appointments, and handling patient inquiries
Accurately calculate collection and posting of patient payments
Support growth of office with tasks such as provider outreach, patient follow-ups, and supporting practice development/marketing efforts
Prepare and present treatment plans with financial options to assist patients with proceeding with treatment.
Utilize appropriate methods of patient financing