Administrative Assistant

Aston Carter•Edmonton, AB

4d•CA$22 - CA$22•Onsite

About The Position

The Administrative Assistant supports day-to-day logistics and transportation operations by coordinating cargo movement, maintaining accurate documentation, and providing exceptional customer and administrative support. This role ensures timely and efficient handling of inbound and outbound shipments while collaborating closely with internal teams, carriers, and customers to resolve issues and improve service.

Requirements

At least 1 year of customer service or administrative experience.
Proficiency with Microsoft Excel for basic data entry and record keeping.
Ability to use or quickly learn TRUCKMATE and dispatch-related software.
Strong customer service skills with the ability to communicate clearly and professionally.
High attention to detail and commitment to maintaining accurate documentation.
Excellent time management skills and ability to prioritize tasks in a fast-paced environment.
Ability to work effectively with diverse personalities and cross-functional teams.
Capacity to thrive in a dynamic, sometimes chaotic environment while remaining organized and focused.
Strong accuracy in data entry and record maintenance.

Responsibilities

Coordinate and monitor the movement of inbound and outbound cargo to ensure timely and efficient transportation.
Schedule pickups and deliveries and clearly communicate transportation requirements to carriers, drivers, warehouses, and customers.
Track shipments and proactively provide status updates to customers and internal stakeholders.
Prepare, review, and maintain shipping documentation, including bills of lading, manifests, invoices, and transportation records.
Coordinate cargo receiving, storage, and dispatch operations within the terminal.
Communicate with customers, freight carriers, and warehouse personnel to resolve shipment delays, delivery issues, and documentation discrepancies.
Maintain accurate logistics, inventory, and shipment records using company software such as TRUCKMATE and Microsoft Excel.
Process transportation and shipping requests and ensure adherence to company procedures and transportation regulations.
Generate reports related to cargo movement, shipment status, inventory, and operational performance.
Collaborate with operations, warehouse, and transportation teams to improve logistics efficiency and overall customer service.
Ensure compliance with workplace safety requirements and transportation industry standards.
Provide general administrative support to the logistics and dispatch teams as needed.