Administrative Assistant

Emerald Technologies • White City, OR

10h • Onsite

About The Position

Emerald Technologies is looking for a dependable, organized, and detail-oriented Administrative Assistant to join our Medford team. This position will provide administrative support across the organization and play an important role in keeping day-to-day operations running smoothly. The ideal candidate is someone who takes ownership of their work, communicates effectively, is comfortable managing multiple priorities, and enjoys being part of a fast-paced team environment. This is a great opportunity for someone who is proactive, professional, and takes pride in providing excellent support to both employees and leadership. At Emerald Technologies, we value being Proactive, Dependable, and Honest , taking Ownership of our work, and having Fun while we do it. If you are organized, resourceful, and ready to make a difference, we'd love to hear from you!

Requirements

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment
• Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates, and improving on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business, including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
• Assist in processing customer part orders in accordance with established procedures.
• Accurately enter orders into the computer system per system requirements and established procedures.
• Issue order confirmations to customers as necessary.
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints.
• Process information in accordance with company compliance procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve.
• Help coordinate the process flow of quotes and new products through Engineering, Purchasing, and Production.

Benefits

• Competitive medical, dental, and vision benefits.
• Health Savings Account/Flexible Spending Account
• 401K and company matching with no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Career advancement opportunities
• Pet Insurance
• Employee Referral program
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed