Administrative Assistant

Genesys Health Alliance LLC • Waycross, GA

8h

About The Position

Genesys Health Alliance, LLC seeks an organized, detail-oriented Administrative Assistant to support corporate operations and facility communications. This position coordinates administrative workflows involving medication approval documentation, supplies, durable medical equipment (DME), billing, and the corporate office. Reliable follow-through, accurate records, and careful handling of confidential information are central to the role.

Provide administrative and operational support to corporate leadership and other departments as needed. Perform additional administrative, clerical, and operational duties, assist with special projects, and carry out other job-related responsibilities as assigned by management to support the daily operations and business needs of Genesys Health Alliance, LLC.

Carry out assigned duties within established procedures, training, and documented authority.

This role processes and coordinates approved work. Clinical decisions, prescribing, medical necessity, and clinical authorization remain with authorized clinical personnel. Spending approval, payment authorization, claim settlements, and exceptions remain with authorized financial or operational personnel. Hiring, compensation, employee relations, payroll approval, and other HR decisions remain with HR and designated leaders. The employee does not independently approve medication treatment, costs, payroll, or timecards.

Follow HIPAA requirements applicable to the role, company privacy and security procedures, and role-based access rules. Protect patient, employee, county, vendor, and business information.

Maintain complete, accurate records under the company retention schedule and any legal hold. Use approved systems and secure communication channels.

Escalate urgent requests, missing approvals, billing discrepancies, privacy concerns, and matters outside assigned authority promptly to the designated contact.

Requirements

• High school diploma or equivalent, or an equivalent combination of relevant education and experience.
• Administrative, office support, or related experience; healthcare, correctional healthcare, or billing experience is preferred.
• Proficiency with email, calendars, word processing, spreadsheets, electronic filing, and accurate data entry; ability to learn company systems.
• Strong organization, written and verbal communication, attention to detail, and ability to manage competing deadlines and follow established procedures.
• Sound judgment in handling sensitive information, identifying discrepancies, and seeking guidance when approval or authority is unclear.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

• healthcare, correctional healthcare, or billing experience is preferred.

Responsibilities

• Manage the PA (prior authorization), Admin, and Billing email inboxes; organize requests, route items to the appropriate team, track deadlines, and follow up through completion.
• Process pharmacy requests and send medication approval communications only after verifying that the required PA is on file and jail administration has approved the cost. Retain supporting documentation and escalate missing approvals or discrepancies.
• Coordinate facility supply orders, verify required approvals, and process orders within documented delegated authority. Track purchasing, delivery, and unresolved issues.
• Assist facilities with DME requests by gathering documentation, coordinating with authorized clinical staff and vendors, and tracking fulfillment.
• Address claims from facilities and providers by submitting them to CCIH/ACCG as directed or completing authorized in-house repricing using approved procedures. Update county spreadsheets accurately and track claim status and follow-up.
• Support the corporate office with meeting scheduling, reports, records, invoices and vendor coordination, purchasing tracking, office supplies, correspondence, mail, scanning, and special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED