Administrative Assistant (Transbay Center, Monday-Friday)

One Medical • San Francisco, CA

1d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. The Administrative Assistant, described in the posting as a Member Support Specialist, serves as an in-office ambassador for patients and helps remove barriers to care while creating a positive patient experience. The role helps maintain the office lobby and other spaces in keeping with the One Medical experience, receives patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The position calls for empathy, compassion, strong communication, teamwork, and adaptable problem-solving.

This is a full-time, in-person role based at One Medical’s Transbay location at 535 Mission Street, San Francisco, California. The schedule is 40 hours per week, with eight-hour shifts scheduled between 7:30 AM and 6:30 PM, Monday through Friday. The base pay is $24.00 per hour based on a full-time schedule.

Requirements

• At least one year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven, multidisciplinary teams.
• A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action on challenges.
• Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE framework in patient interactions and help provide a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and tasking within service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
• Provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers.
• Carry out other job-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed