Administrative Assistant - In-Office - Burlington, Ontario, Canada

SCM Services d’assurances•Burlington, PE

5d•CA$38,700 - CA$53,700•Onsite

About The Position

ClaimsPro LP is seeking a full-time Administrative Assistant to join their team in Burlington, Ontario. This is an in-office position. ClaimsPro is Canada's largest independent insurance adjusting firm, employing over 700 adjusters and providing them with the necessary tools, technology, and support. The role involves supporting the adjusting team and branch office, providing customer service, preparing new claims assignments, and maintaining internal claims management software. The company utilizes industry-leading technology like iAdjust/Claimspace software.

Requirements

A post secondary diploma in Office Administration
Equivalency in combination of education and experience will be considered.
Ongoing commitment to education and learning
Able to draw valid conclusions and effectively communicate them.
Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future
Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
Previous experience within a dynamic team will be given preference.
Previously demonstrated ability to execute high attention to detail
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviors showing initiative behaviors and follow-up skills
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment
Advanced communication skills including: Effective written skills including grammar and those of a technical nature
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Commitment to ongoing education and learning
Positive Team Dynamics
All prospective employees must pass a background check

Nice To Haves

Candidate should live close to the office location, as you will be expected to be in office weekly.

Responsibilities

Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office
Provide high level of customer service to clients and the insured
Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
Professional telephone manner and excellent communication skills both written and verbal
Ability to problem solve and work well independently and in a team environment
Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Ability to work well under pressure and maintain composure in a fast paced and changing environment
Maintaining applicable information and data entry within internal claims management software
Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
Transcribing reports and statements when required
Processing client invoicing for claims and prepare files for closure
Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed
Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
Reception relief answer phones and forward calls in a timely, professional and efficient manner
Other duties as assigned