Administrative Assistant

Universities of Wisconsin•Eau Claire, WI

20h•Onsite

About The Position

A full-time university staff position is available in Housing and Residence Life beginning July 6, 2026. The working title of this assignment is Administrative Assistant with an official title of Administrative Assistant II. This is an expected-to-continue assignment which requires a six-month probationary period. The expected hourly hiring salary will be based on qualifications and experience with a minimum hourly rate of $23.00 per hour.

Requirements

A thorough knowledge of Microsoft Suite with advanced knowledge of Excel
Ability to perform advanced mathematic calculations for student room rate pro-rations and billing
Ability to interpret University rules, regulations and policies related to housing
Experience with high volume, high traffic customer inquiries
Ability to thrive in a fast-paced work environment
High School diploma
At least 3 years of experience working in a high-volume, high-traffic setting
Excellent written and verbal communication skills

Nice To Haves

Experience and in-depth understanding of complex database systems
Experience managing multi-step administrative processes on time and without error
Experience providing administrative assistance to multiple administrators at one time
Bachelor’s degree

Responsibilities

Administer all aspects of the summer student housing assignment program. Requires in-depth knowledge of the summer housing program including summer rates and hall placement of individual customers.
Process all occupancy-related updates including room changes, withdrawals, emotional support animal requests, and assist in making room assignments. Communicate billing changes to business office.
Provide direct support to Associate Director for staff recruitment and selection, duty scheduling, meal plans and parking.
Manage all administrative work relating to the housing disciplinary and educational sanction system. Assess course and damage assessment fees related to student conduct.
Serve as first-point of contact for face-to-face, email and phone inquiries to the housing office. Provide immediate assistance, or when appropriate, triage and refer to correct staff person for additional assistance.
Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures
Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations