Administrative Assistant

First Savings Bank•Lake Havasu City, AZ

1d•Onsite

About The Position

The Administrative Assistant is responsible for performing a variety of support functions for the bank. This includes providing necessary backup of services, input of information, and documentation and maintenance of files. This role will assist with a large variety of duties that require accuracy, and will assist with helping customers troubleshoot basic electronic banking issues such as password resets. This position is located in Lake Havasu City & is not a remote position.

Requirements

Associate or Bachelor degree in business/accounting preferred, not required.
One year relevant experience desired.
Professional demeanor and strong organizational skills.
Strong Customer service ability.

Nice To Haves

Associate or Bachelor degree in business/accounting preferred, not required.
One year relevant experience desired.

Responsibilities

Provides administrative and clerical support, receiving and directing bank visitors, maintaining files, reports, and preparing documentation.
Accurately Book account information into banking systems and ensure information is disclosed to customers.
Provide excellent customer service, including answering inquiries, communicating over the phone, and building relationships with customers.
Supports customers by providing assistance with common online banking issues, such as password resets.
Over time, builds and maintains knowledge of banking processes and procedures.
Learns relevant banking software as necessary for job, to best serve customers.
Answer and refer incoming calls to appropriate person or department
Performs other duties as assigned.