Administrative Assistant

SERVPRO of Allentown•Old Forge, PA

18d•$24 - $26•Onsite

About The Position

SERVPRO of Scranton is seeking a bright, energetic, and tech-savvy Administrative Assistant to join their team. This role is crucial for managing office operations and serving as the primary point of contact for customers during stressful property emergencies. The ideal candidate will possess excellent organizational skills, a professional phone presence, and proficiency in computer systems. This is a full-time, Monday-Friday position with a competitive salary and comprehensive benefits, offering a stable career with a direct impact on the local community.

Requirements

At least 2+ years of previous Administrative Assistant or Office Coordinator experience.
A strong history of handling high-volume inbound/outbound calls.
Advanced computer skills are a must.
Highly comfortable learning proprietary software, navigating cloud-based systems, and mastering the Microsoft Office Suite.
Detail-oriented and empathetic.
Living in or near the Scranton area.
Reliable transportation for a Monday-Friday schedule.

Responsibilities

Answer incoming customer calls with empathy, professionalism, and confidence.
Log loss information, dispatch crews, and provide stellar customer service.
Manage job-tracking software.
Handle data entry.
Generate reports.
Maintain accurate digital customer files.
Support the management team by coordinating schedules.
Handle billing/invoicing paperwork.
Keep office supplies stocked.
Act as the vital link between customers, insurance adjusters, and on-site production crews.