Administrative Assistant

THE CAR PARK•Boise, ID

24d•$18 - $21•Onsite

About The Position

As the Administrative Assistant, you'll play a critical role in supporting Park On Call's 24/7 operations by ensuring operational accuracy, client satisfaction, and internal workflow efficiency. This position serves as a key link between On Call Support Technicians, Park On Call leadership, and Park on Call client accounts, helping to maintain service excellence across all supported locations.

Requirements

High School Diploma or equivalent.
1-3 years of experience as an administrative assistant or related position.

Nice To Haves

Strong organizational and multitasking skills.
Knowledge of de-escalation tactics.
Proficiency in Microsoft Office Suite.
Professional and client-focused demeanor.
PowerBI experience a plus!

Responsibilities

Manage operational data, documentation, and reporting.
Assist the leadership team with department metrics and performance tracking.
Review and update Park On Call 'agent pages' daily.
Track employee absences and attendance-related categories.
Track project milestones and deliverables.
Assist with scheduling and calendar management.
Answer protocol and process questions from the On Call Support Technicians.
Perform quality assurance duties, including grading recorded calls.
Maintain and manager SmartSheets used for operational tracking.
Coordinate with internal and external partners for operational support as needed.
Answer inbound calls from locations and other supported locations as needed.
Assist leadership in sales initiative process and lead follow-up.
Serve as a primary point of contract for assigned clients accounts.
Build and maintain strong relationship with Park On Call clients and potential clients.
Liaison between clients and internal Park On Call staff.
Prepare and deliver client-facing reports and performance updates.
Identify opportunities to improve service quality, operational efficiency, and client satisfaction.