Administrative Assistant

High Point & Affiliated Organizations•Brockton, MA

21d•$21 - $26•Hybrid

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs across Southeastern Massachusetts, High Point offers a comprehensive continuum of care, including inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse, violence, and families experiencing homelessness, guided by a belief in the inherent goodness, worth, and dignity of every individual. The goal is to empower individuals and families to achieve personal change and enhance their quality of life. Outpatient services in Brockton, New Bedford, and Plymouth provide day and evening care, including individual, group, and family services, along with medication management, delivered by an interdisciplinary team of licensed social workers, clinicians, psychiatrists, and psychologists.

Requirements

Must always present as courteous and professional.
Demonstrated flexibility and ability to perform multiple tasks.
Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion.
Excellent telephone etiquette and ability to manage a busy phone system.
Ability to organize and prioritize a demanding workload while adhering to project timelines.
Knowledge of basic computer skills and software programs.
Must have the ability to work with others in a cooperative and collaborative manner.
Ability to understand and implement Trauma Informed Care.
Maintains appropriate boundaries and adheres to code of ethics.
Comply with federal and state regulations concerning confidentiality.
Understand and adhere to all applicable policies and procedures of HPAO.
Complete TB screening requirements.
Completion of the HPAO approved de-escalation program.
CPR / First Aid Certification.
Valid Driver’s License (requirement may be waived).

Nice To Haves

Minimum of high school diploma or equivalent, preferred (GED)
Knowledge of Microsoft Word, Excel, Adobe Acrobat and PowerPoint programs.
Excellent oral and written communication skills

Responsibilities

Greet and sign in all visitors and guests.
Complete and upload SharePoint reports as assigned.
Provide clerical support to staff and Program Management.
Record, edit and distribute meeting minutes as requested by the Program Director.
Attend supervision, required staff meetings, facility meetings, trainings and all other meetings as required.
Develop good working relationships with other staff members to reinforce a team approach.
Participate in annual Continuous Quality Improvement and comply with Quality Assessment Report data collection requirements.
Always utilize universal/standard precautions.
Perform other duties as assigned by the Program Director and COO.
An understanding of SUD and the relationship between substance use and mental health issues.
Understanding of urgent care models of appointment scheduling within required timeframes.
Provide support to patients with troubleshooting telehealth technology to engage in appointments.
Monitor program safety for patients during their time onsite, including reception/waiting areas, restrooms, hallways.
Ability to utilize phone technology for completing warm transfers and accessing three-way calling with interpreter services.