Administrative Assistant - AARS Adult SUDS

HealthRIGHT 360•San Jose, CA

21h

About The Position

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The Adult outpatient substance use treatment program (ASATS) specializes in providing culturally responsive services in several threshold languages like Vietnamese, Spanish, Ilocano, and Mandarin. ASATS provides individual counseling and an array of counseling groups that focuses on specific challenges like co-occurring disorders, criminal-justice impact, and many more. Hours of operation are Mondays and Fridays from 9:00AM to 6:00pm; Tuesdays, Wednesdays, and Thursdays from 9:00AM to 8:00PM. The Administrative Assistant is responsible for providing clerical, technical, and administrative support to the Administrative Support Manager, Project Manager, the Director of Program Operations, and Santa Clara County staff to ensure program compliance and efficiency. The Administrative Assistant is expected to provide high quality customer service to new and returning clients. This position requires an ability to maintain strict confidentiality and handle information with excellent customer services skills, tact, and diplomacy. All Administrative Assistants are cross trained to assist with multiple programs as required by program leader.

Requirements

High school diploma, GED or equivalent required.
Possess a valid First Aid and CPR certification.
Experience working with clients experiencing substance use issues.
Experience of volunteering or special projects related to general office work.
At least one (1) year of general office work experience preferred.
Experience working in the behavioral health field.
Experience with billing and data collection preferred.
Comply with California Statewide Healthcare Worker Vaccination Requirement; exemptions will be made for medical or religious reasons.

Nice To Haves

Bachelor’s degree in related field preferred.

Responsibilities

Provide general administrative and secretarial support, including (but not limited to) word processing, answering telephones, checking and delivering messages, distributing mail, faxing, copying, etc.
Manage and direct client traffic in the reception area, ensuring a welcoming atmosphere reflective of AARS culture.
Greet clients and visitors courteously, handle general inquiries, and provide informational resources.
Interact tactfully and professionally with youth, adults, and families of clients.
Develop, transcribe, and distribute meeting minutes, reports, and/or general information in a timely manner, as needed.
Attend and participate in meetings (internal, County, ad-hoc, etc.) and debrief with agency or programs.
Schedule appointments using current platforms and technology and assist with appointment reminders as designated.
Assist with appointment reminders as designated by the program.
Assist with intake scheduling and conduct intakes to new enrollments as needed.
Undertake special projects
Participate in Health & Safety assignments or act as HR360’s Health & Safety Representative.
Work closely with the Administrative Support Manager, administrative team, EHR billing team.
Perform office opening and closing procedures.
Maintain the neatness and organization of general office area.
Arrange and assist with meetings, staff trainings, conferences, etc., including setup, breakdown, and corporate catering.
Purchase and maintain inventory of supplies for office, custodial, kitchen, electronic equipment.
Report facility issues to Administrative Support Manager and act as point of contact for vendors and technicians.
Provide data entry, including (but not limited to) client data, billing, and reports using the most current platform set forth by the program (Power BI, Welligent, Avatar, Qualo, SharePoint, etc.).
Perform Medi-CAL eligibility reviews.
Create and reconcile pay sources.
Assist with record archival per program needs.
Assist with audit preparations and maintaining confidential files in both physical and electronic forms.
Support management with data reconciliation and compliance tasks.
Processes expenditures, including petty cash, client fees, expense forms, and reimbursements, etc.
Ability to arrange work schedule in accordance with the program’s hours of operations, which may include evenings and weekends.
Ensure consistent front desk coverage by practicing staggered meal and rest breaks, and shift changes amongst administrative team
Adjust workload as necessary to ensure uninterrupted service delivery, including stepping in to provide support for other programs and counties during their peak demand times or staffing shortages.
May be required to work weekends during program hours of operations, as needed.
And perform other duties as assigned.