Adult Division Management - Administrative Assistant

BNI Talent Acquisition Team•Erie, PA

7d•Onsite

About The Position

We are seeking a highly organized and detail-oriented Administrative Professional to support our IDS Adult Day service line. This role provides essential administrative, clerical, operational, and data management support to ensure the efficient day-to-day functioning of the department. The ideal candidate thrives in a fast-paced environment, demonstrates excellent customer service skills, and enjoys supporting both internal teams and the individuals we serve.

Requirements

High school diploma or equivalent required.
Must be at least 18 years of age.
Proficiency with Microsoft 365 applications.
Ability to learn and effectively use agency software systems, including CareLogic, Workday, SurveyMonkey, Dayforce, and Track It.
Strong understanding of administrative and office support functions.
Ability to understand, interpret, and apply organizational policies and procedures.

Nice To Haves

Purchasing and accounting experience preferred.

Responsibilities

Entering and maintaining accurate data in CareLogic and generating reports as requested.
Uploading consumer and family satisfaction surveys and tracking responses through SurveyMonkey.
Maintaining organized electronic and physical records and files.
Ordering office and program supplies and coordinating requests for agency stationery.
Reconciling credit card transactions and reviewing purchases within established authorization limits.
Monitoring shared email inboxes and responding to or routing correspondence appropriately.
Submitting and tracking facility and maintenance requests through Track It.
Processing mail and managing record release requests.
Coordinating staff registrations for training programs, conferences, and travel accommodations.
Serving as a Referral Coordinator by receiving and processing referrals.
Assisting with Dayforce registration and onboarding-related activities.
Providing receptionist support by greeting visitors, managing building access, and answering incoming calls when needed.
Scheduling and coordinating meetings, employee recognition events, celebrations, and department activities—including ordering and picking up food as necessary.
Supporting annual events such as DSP Week, Founder's Day, Transition Fairs, Employee of the Month celebrations, employee anniversaries, retirements, and holiday events.
Completing special projects and other administrative assignments as requested by leadership.