Administrative Assistant

Aston Carter•Bridgewater Township, NJ

5d•$23 - $24•Onsite

About The Position

The Administrative Assistant supports a high-volume case management operation by coordinating client cases, maintaining accurate records in proprietary systems, and providing exceptional administrative and customer service support. This role manages a substantial caseload, collaborates closely with internal staff and external professionals, and ensures that all documentation and communications are accurate, timely, and well organized.

Requirements

Proven customer service experience with the ability to communicate professionally with clients and external partners.
Strong data entry skills, including the ability to accurately enter up to 30 data fields per day.
Proficiency with Microsoft Excel, including the ability to update, track, and manage case-related data.
Ability to use Microsoft Office applications and Outlook email for documentation, communication, and scheduling.
Solid organizational skills to manage a high volume of cases and documentation efficiently.
Effective time management skills to handle multiple tasks, deadlines, and priorities in a structured manner.
Bachelors degree.
Ability to maintain accuracy and attention to detail when working with case files, medical records, and proprietary systems.
Strong verbal and written communication skills for interacting with clients, colleagues, and external professionals.

Nice To Haves

Desire to learn, develop new skills, and grow within the organization.
Interest in progressing into roles with greater responsibility, including potential managerial opportunities.
Comfort working with proprietary software systems such as CIS and adapting to new technologies.
Ability to work collaboratively with both in-office and remote team members.
Professional demeanor when interacting with physicians, attorneys, and other external professionals.

Responsibilities

Assist clients in identifying appropriate cases and submitting them for various ANS products, ensuring all required information is complete and accurate.
Maintain regular contact with an assigned list of clients, providing clear and timely updates on the status of existing cases.
Enter and update all required data fields in the proprietary CIS software system, maintaining a high level of accuracy and completeness.
Support staff in processing and expediting assignments through all stages of completion, helping to keep cases moving efficiently.
Answer incoming phone calls as needed, providing professional, courteous, and knowledgeable assistance.
Ship and receive packages, mail, and related materials as needed, ensuring items are handled and routed correctly.
Use Microsoft Office applications, including Excel, to update, track, and document case information and related activities.
Communicate with outside parties and remote employees via telephone and Outlook email, ensuring clear, professional, and timely correspondence.
Assist in scheduling professional appointments with outside parties, including physicians, attorneys, and other professionals, coordinating details and confirmations.
Scan, classify, and assign documents to the appropriate folders within case files, maintaining organized and accessible electronic records.
Prepare and assemble medical files and related documentation for review by office-based or remote professionals.
Perform additional administrative duties as required to support the smooth operation of the office and case management processes.
Manage and prioritize a maximum caseload of up to 250 cases, ensuring deadlines are met and service quality remains high.