Administrative Assistant

Brothers That Just Do Gutters - Central Mid South•Memphis, TN

2d•$16 - $18

About The Position

Welcome to The Brothers that just do Gutters, where we’re all about keeping things flowing smoothly! At The Brothers that just do Gutters, we’re not just about gutters—we’re a tight-knit team dedicated to making sure homes stay dry and stylish. Our work environment is as dynamic as our solutions, and we pride ourselves on having a good laugh while delivering top-notch service. From innovative installations to flawless repairs, we handle every job with the expertise and care that’s earned us our top reputation. If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, The Brothers that just do Gutters is where you’ll thrive! Are you ready to be the unsung hero of The Brothers that just do Gutters team? As our Admin Assistant, you’ll be the secret sauce that keeps our operation running smoothly and our team’s spirits high. Your role is all about organizing chaos, coordinating with flair, and making sure everything from paperwork to appointments flows seamlessly. You’ll be the friendly face and organized guru who helps us deliver top-notch gutter solutions to our amazing customers. And guess what? We believe in setting you up for success from day one! You’ll receive comprehensive paid training that includes both live and online sessions. We’ll walk you through our various platforms, tools, and processes, ensuring you feel confident and empowered in your new role. If you’re passionate about making a difference, love a bit of variety in your tasks, and enjoy a workplace where your efforts truly matter, then we can’t wait to meet you!

Requirements

Organizational Skills - Manage multiple tasks and maintain organized filing systems.
Communication Skills - Communicate clearly and professionally in writing and verbally.
Time Management - Prioritize tasks and manage scheduling effectively.
Technical Proficiency - Skilled in office software (e.g., Microsoft Office, Google Workspace) and office equipment.
Attention to Detail - Ensure accuracy in data entry and document preparation.
Problem-Solving - Address and resolve administrative issues efficiently.
Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude.
Confidentiality - Handle sensitive information with discretion.
Team Collaboration - Work well with colleagues and support various departments.
Adaptability - Adjust to changing priorities and learn new tools quickly.

Responsibilities

Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence.
Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
Customer Assistance: Provide information and assistance to callers, resolving inquiries and issues effectively.
Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability.
Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.
Assist Team Members: Provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office-related issues.
Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively.
Generate Invoices: Create and send invoices to clients, ensuring accuracy and timely delivery.
Monitor Payments: Track accounts receivable, follow up on overdue payments, and assist with reconciling accounts.
Monitor Prices: Keep track of vendor prices and evaluate cost-effectiveness to ensure competitive pricing.
Coordinate with Vendors: Communicate with vendors for orders, resolve issues, and maintain positive relationships.
Respond to Reviews: Address customer reviews on various platforms, providing timely and professional responses to feedback.
Manage Reputation: Monitor and manage the company’s online reputation through review responses and engagement.
Handle Leads: Respond to and manage leads generated from advertisements, providing information and follow-up as needed.
Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates.
Post Content: Manage and post content on company social media platforms, including updates, promotions, and engaging posts.
Monitor Engagement: Track social media interactions and respond to comments or messages to maintain an active online presence.
Procure Supplies: Pick up and restock office supplies as needed, ensuring the office is well-equipped.
Inventory Management: Monitor supply levels and place orders to avoid shortages.
Assist with Various Tasks: Perform other administrative tasks as required, including document preparation, file management, and supporting daily operations.
Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed.