Administrative Assistant

Service Corporation International•Houston, TX

20h•Onsite

About The Position

Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses. MUST BE AVAILABLE TO WORK WEEKENDS.

Requirements

High School or equivalent
1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
MUST BE AVAILABLE TO WORK WEEKENDS
Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality

Nice To Haves

MS Office Suite experience preferred

Responsibilities

Builds at-need charts
Verifies at-need files before sent for verification
Performs blind checks
Follows up with memorial renderings, processes and timelines
Prepares marker monument placement paperwork
Designs memorials
Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
Oversees the processing of installation orders to grounds and maintenance departments
Notifies families when flowers are placed
Sets Arrangement Continuation Appointments
Serves at-need cemetery families that currently own property
Sets follow-up visits at the at-need arrangement conference
Logs information for Family Service Counselors
Prepares and processes Veteran’s Paperwork
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Prepares and distributes daily schedules, reports, and documents
Receives and processes payments and contracts
Orders office supplies
Processes accounts payable transactions
Assists Sales leadership and Family Service Counselors as needed
Acts as backup to Receptionist
Greets family members and friends
Communicates client family’s needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships