Administrative Assistant
About The Position
We are assisting our client with hiring an Administrative Assistant who wants to make a real difference by helping service and grow our book of business. Our client is looking for a helpful, adaptable, and motivated problem solver with strong communication skills who will thrive in a diverse work environment, enjoy handling a variety of tasks, and want to make a positive impact on both co-workers and clients. Industry experience is a plus, but not required. Our client is a proud captive insurance agency affiliated with Kentucky Farm Bureau Mutual Insurance Companies. They specialize in providing a comprehensive range of insurance products tailored to meet the diverse needs of our clients. Current offerings include: Property Insurance: Coverage for homes and rental properties, ensuring peace of mind for homeowners and landlords. Auto Insurance: Comprehensive and collision coverage for personal vehicles. Motorcycle Insurance: Customized policies for motorcycle enthusiasts. Renters Insurance: Affordable protection for renters, covering personal belongings and liability. Life Insurance: A variety of life insurance options designed to protect your loved ones and secure your financial future. Our client is committed to delivering exceptional customer service, personalized insurance solutions, and a deep understanding of the local community. Our goal is to help you safeguard what matters most.
Requirements
- Must obtain Property and Casualty Insurance licensure through the Department of Insurance
- Strong communication and organizational skills
- Ability to multitask and adapt in a fast-paced environment
Nice To Haves
- Industry experience is a plus
Responsibilities
- Investigate and resolve customer complaints promptly and professionally, ensuring customer satisfaction.
- Provide accurate quotes for new business policies, tailoring coverage to meet client needs.
- Make updates and changes to existing customer policies, ensuring accuracy and compliance.
- Understand and communicate customer concerns effectively to the relevant parties, acting as a liaison between clients and the company.
- Answer phones, screen calls, and take messages, ensuring smooth communication and follow-up.
- Follow up with customers regarding service needs, providing exceptional customer service and support.
- Contribute to overall office operations, helping maintain an organized and efficient work environment.
Benefits
- Simple retirement matching after the first year
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
