ADMINISTRATIVE ASSISTANT (SERVICE OPERATIONS) (FULL TIME)
About The Position
We are hiring immediately for full time ADMINISTRATIVE ASSISTANT (SERVICE OPERATIONS) positions. This role provides administrative support to the team in a number of areas including scheduling meetings and conference calls, booking travel, ordering supplies, and additional duties as outlined below. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.
Requirements
- Previous experience in service administration, dispatching, scheduling, project coordination, or customer service is preferred.
- Previous experience with Microsoft Office products is required.
- Three years of related administrative assistance experience in a fast-paced organization is required.
- Proficient computer skills.
Nice To Haves
- Previous experience in service administration, dispatching, scheduling, project coordination, or customer service is preferred.
Responsibilities
- Coordinate and dispatch technicians for service calls, installations, removals, PMs, and special projects.
- Track projects from initiation through completion, ensuring deadlines, documentation, and customer requirements are met.
- Conduct equipment readiness reviews and pre-installation inspections.
- Manage work orders, open tickets, service reports, and ticket closure activities.
- Process service-related invoicing and billing documentation.
- Maintain regular communication with technicians, Service Managers, Operations, Sales, and customers regarding project and service status.
- Follow up on outstanding work orders, open issues, project updates, and customer concerns.
- Maintain accurate records and reporting within company systems.
- Support departmental KPI tracking and operational reporting.
- Schedules meetings and conference calls, including reserving meeting rooms, organizing setups, and setting up bridge lines.
- Assists in managing calendars and tracking PTO.
- Handles incoming calls and correspondence and responds independently as directed.
- Maintains office supply inventory and order supplies.
- Prepares memorandums outlining and explaining administrative procedures and policies.
- Arranges programs, events, or conferences including booking facilities and caterer as needed.
- Directs preparation of records such as agendas, notices, and minutes.
- Monitors company credit card transactions and prepares expense reports.
- Books travel plans and itineraries and compiles documents for travel-related meetings.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
