Administrative Assistant - Customer Success

ComPsych Corporation•Chicago, IL

1d•Remote

About The Position

We are seeking an experienced administrative assistant who will support a Customer Success team to meet customer needs as well as achieve departmental and company-wide goals. In this fast-paced role, you will provide clients with the necessary information and materials tailored to their specific needs. Additionally, you will coordinate departmental activities, including organizing customer health fairs, and assist with special projects as required.

Requirements

2+ years of administrative work experience required
High School degree required
Strong proficiency in Microsoft Excel, Word, and Power Point
Self-starter with ability to multi-task and work autonomously
Excellent organizational and project management skills
Effective interpersonal and communication skills
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice To Haves

2+ years of relevant work experience supporting a Customer Success/Account Management Team preferred.
Bachelor’s degree in related field, preferred.

Responsibilities

Provide comprehensive administrative support to the Customer Success Team
Act as liaison between Customer Success, customers, and other internal departments when handling requests and inquiries
Coordinate, schedule, and organize meetings and arrange travel accommodations and logistics, as needed
Submit and reconcile expense reports accurately and in a timely manner
Prepare agendas and take detailed, accurate meeting minutes for standing and ad-hoc meetings
Draft, edit, and distribute emails, correspondence, memos, letters, and other communications
Create and support the development of data visuals, presentations, and communication materials as requested
Print, prepare, and organize materials for meetings and presentations
Deliver clear, concise, and professional communications across teams
Listen attentively during meetings and discussions and ask clarifying questions to ensure accurate documentation
Perform data entry and maintain records using Microsoft Excel, Microsoft OneNote, and other business applications
Coordinate Health Fairs for our customers across the United States
Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
Coordinate customer materials requests & efficiently control all inventory of materials
Establish and build strong working relationships with other team members
Responsible for filing, data entry, shipping, and special projects as requested
Performs other duties as assigned.