Administrative Assistant (Full Time)
About The Position
We have an opening for a full time ADMINISTRATIVE ASSISTANT position. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). You will work cross-functionally with multiple teams. The ideal candidate should be professional, detail-oriented, enthusiastic, a solid communicator, and dependable. The candidate must be flexible and extremely organized to execute a successful customer experience. Skills such as reliability, professionalism, ability to collaborate, and work independently are required. The candidate must have excellent time management, executive communication, and technology skills.
Requirements
- Similar experience is required.
- professional
- detail-oriented
- enthusiastic
- a solid communicator
- dependable
- flexible
- extremely organized
- reliability
- professionalism
- ability to collaborate
- work independently
- excellent time management
- executive communication
- technology skills
Responsibilities
- Provide a “Friendly and Welcoming” Environment to all guests of the Experience Center.
- Greet and guide guests to their meeting location and assist with any ad hoc requests throughout the day.
- Support Experience Center team members to ensure smooth and timely delivery of customer and partner meetings and events and deliverables.
- Monitor and respond in a timely manner to inquiries in the Experience Center site outlook mailbox.
- Manage the reservation entries in the Experience Center booking system, confirming and changing requests as needed based on availability.
- Register visitors in the client Visitor Management System and coordinate name tags as necessary in advance of meetings.
- Prepare meeting rooms daily with any requested materials (agendas, security badges, customer gifts, etc.); submit tickets with facilities for any room set up requirements in advance of meetings.
- Serve as main point of contact for sales teams and EC staff members for any “day-of” needs or changes to meetings in progress.
- Coordinate logistics for guests such as transportation, dinners, and entertainment as requested.
- Meet and greet with company employees, customers and partners throughout events.
- Maintain and grow relationships with vendors and internal stakeholders to continually enhance the customer experience (i.e., Global Real Estate and Facilities Services, Dining Services, IT, etc.).
- Manage catering needs by working with internal caterers to ensure an elevated culinary experience.
- Take the lead in planning, arranging, and executing logistics requirements for customer and partner events.
- Fill in for other Experience Center roles as needed based on staffing levels.
- Assist with reports such as monthly charging reports and weekly facility and catering reports
- Manage inventory of customer gifts.
Benefits
- Subsidized Lunch!
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
