Administrative Assistant, SUTS

Caminar•San Jose, CA

23d•$26

About The Position

The position of Administrative Assistant is responsible for performing administrative data entry and supportive clerical tasks. The position also provides customer service and reception services for their respective location/program.

Requirements

Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times. Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
Oral and written communication—speaks clearly and persuasively in positive or negative situations; Completes formal written communications skillfully and professionally.
Must be passionate about Caminar's mission.
High School Diploma or GED is required. Bachelor's degree strongly preferred. Absent a BA, must have prior office or reception experience or possess an AA.
1-3 years of related work experience or equivalent combination of education and experience.
Excellent understanding of insurance billing and payments processing: EOBs, ICD-9/ICD10 and CPT coding.
Strong understanding and working knowledge of the appeals and denials processes for Medicare, Medi-Cal and other health insurances.
Knowledge of EHR preferred.
Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with EHR strongly preferred. Experience with web based time and attendance and staff training and development system is strongly preferred.
Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Ability to act quickly and appropriately in emergency situations.
Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Consistently engages forward thinking by completing tasks before asked.
Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Must be a dynamic self-starter with demonstrated ability to work independently at the front desk.
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
This position may require limited, occasional, or frequent driving. If required, a valid California driver license, a reliable personal vehicle, and current personal auto insurance is required by law. In addition, an MVR sufficient to obtain and maintain insurability under agency auto liability policies are all essential job requirements.
Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
If applicable, a personal cell phone with reliable service and a data plan to use for business purposes.
May be required to obtain and maintain First Aid and CPR certification.

Nice To Haves

Spanish bilingual preferred, but not required.

Responsibilities

Timely and accurate data entry of 42CFR & HIPAA protected client documentation into multiple electronic health record databases.
Assists in client intakes and registration for open access. Triage client calls and forward to appropriate staff.
Maintains service-provided records and accounts for insurance and other billable entities.
Identifies and communicates effectively and immediately the errors found in billing and reports them to the Admin Supervisor.
Provides routine customer service and reception as part of client support. Call Center – recording, managing calls and scheduling appointments. Answer a multi-line phone system and properly route incoming calls in a professional, courteous and helpful manner.
Greet, welcome and announce visitors to staff. Notify when appointments have arrived. Monitor waiting room area and client traffic and ensure clients and visitors are accompanied by staff when entering the office areas.
Works collaboratively with admin team, supporting the efforts and needs of other departments, providing assistance in a team-oriented approach. Maintain master calendar of client appointments for medical staff.
Performs clerical tasks such as filing, copying, ordering supplies, faxing, and word processing. Receive, respond and initiate emails.
Participate in department and agency trainings as assigned.
Other support as needed
Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
Perform other related duties, responsibilities and special projects as assigned.

Benefits

Medical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.
Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.
Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.
Life, Long-term Disability,and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.
Paid Time Off
We offer thirteen paid holidays and a generous sick and vacation benefit.
401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.
Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!
Employee Assistance Program
For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.