Onsite Administrative Assistant (The Elser)

RealManage•Miami, FL

2d•$22 - $24•Onsite

About The Position

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Requirements

High school diploma or GED required.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices
Bilingual - fluent in English & Spanish needed
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Associate degree preferred
HOA or Condo experience is preferred

Responsibilities

Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls
Responding to emails and voicemails as appropriate and assigning to the GM as needed
Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management those who may need further assistance
Monitor/review/manage all ACC requests between the ACC and individual owners, as well as email ACC approvals/denials, as directed. Escalate to onsite General Manager as needed
Assist General Manager and Inspector(s) by calling, emailing, or meeting with owners whose violations may need assistance, and escalate to management as needed
Assist General Manager in distributing access cards and processing payments as needed
Alert General Manager concerning supplies needed prior to running out, order as needed
Process checks received onsite

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays