Retail Administrative Assistant
La-Z-Boy•Goodyear, AZ
•Onsite
About The Position
La-Z-Boy is hiring an Administrative Assistant to support our store in Goodyear, AZ. This role involves working alongside the Manager, Sales Associates, and Designers to provide customers with an exceptional experience. Responsibilities include answering calls, resolving customer concerns, and maintaining the showroom's appearance. The company values employee ideas and talent, offering a supportive and inclusive environment.
Requirements
- High School Diploma or GED
- Prior Administrative or Customer Service or related experience
- Professional dress and appearance
- Reliable and punctual – Consistently on time and dependable.
- Team-oriented and self-motivated – Works well with others while also taking initiative to complete tasks independently.
- Clear and effective communicator – Comfortable interacting with both internal teams and external clients.
- Highly organized with strong attention to detail.
- Strong problem-solving skills – Able to identify issues and find practical solutions.
- Comfortable learning new technology – Willing and able to quickly adapt to new computer programs and systems.
- Excellent customer service skills – Provides a positive experience for clients both in person and over the phone.
- Able to multitask across systems – Navigates multiple technologies while remaining attentive and engaged with customers.
Responsibilities
- Assist customers, sales and design staff, and store management in operations related to the customer buying experience and routine store maintenance.
- Answer calls and resolve customer concerns.
- Keep the showroom customer-ready.
- Maintain an orderly workspace and ensure accuracy in administrative tasks.
- Understand and execute LZB policies and procedures and communicate them properly to customers.
- Utilize computer to input comments and answer questions regarding order status, account balance, and inventory availability.
- Maintain professional phone etiquette, take detailed phone messages, and return calls the same day.
Benefits
- Health Insurance through Blue Cross/Blue Shield
- Optum for Prescriptions
- In-Network Dental and Vision Insurance
- Paid Vacation
- 401k with match
- Disability Insurance
- Life Insurance and AD&D
- Paid Bonding Leave
- Health Savings Account
- Tuition Reimbursement (up to $5,250 per calendar year)
- Employee Assistance Program
- 9-11 paid holidays each year
- Two weeks’ prorated vacation as a new hire
- Personal time (non-exempt only) or state mandated sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
