Administrative Assistant for Care Management Services

CHSGa•Conyers, GA

10d•Onsite

About The Position

Responsible for performing clerical duties and support in accordance with Care Management Services guidelines and procedures. Join NextStep Care, a mission-driven, non-profit organization dedicated to providing the highest level of care in our communities. We offer a supportive team and leadership environment where your contributions are valued, recognized, and rewarded.

Requirements

High School Diploma or GED equivalent.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram format.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Word.
Knowledge of personal computers and the ability to operate Microsoft applications to include Word, Excel, Power Point, Access and Outlook.
Thorough knowledge, adherence, and enforcement of current regulations, as well as Care Management Services Operational guidelines and best practices as related to the operations of the SOURCE Program and Care Management Services guidelines.
Thorough knowledge, adherence, and enforcement of the System’s personnel guidelines.
Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers, and individuals inside and outside the Organization, in a positive, professional, and respectful manner.
Demonstrates good judgment and decision making.
Manages multiple deadlines with demonstrated flexibility in working with changing priorities.
Portrays a positive image of the organization and communicates guiding principles, mission, vision, and values.
Completes work in a timely, accurate, efficient, and thorough manner and is conscientious about assignments/responsibilities; ability to organize and prioritize responsibilities and assignments.
Consistently reports to work on time prepared to perform duties of the position.
Exceptional computer skills, good organizing and planning skills.
Able to deliver excellent customer service, externally and internally.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.
Ability to react effectively and calmly in emergency situations.

Responsibilities

Performs administrative duties such as typing memos, correspondence, reports, and other documents as directed by supervisor.
Copies, sorts, and distributes mail, and performs calculations as needed.
Sends, receives, and distributes faxes and emails as appropriate.
Mails materials using various methods and services as directed.
Runs local errands including trips to the post office and local businesses for the occasional purchase of supplies.
Prints, distributes, and makes revisions to forms or other documents as directed.
Assists with processing job applications, which includes reference checks, background checks, licensure/registration verification, etc., as necessary.
Assists with event planning, including travel arrangements and reservations for staff as requested.
Assists with the production of the organization’s newsletter by compiling information and articles submitted by others.
Creates and maintains monthly calendars, meeting agendas, and action plans and distributes them as directed by supervisor.
Provides administrative support to the leadership team as directed by the Administrator of Care Management Services.
Assists in administrative studies and/or projects as assigned.
Orders supplies as needed, including office supplies, toiletries, refreshments, and community education supplies.
Performs daily upkeep of office machines, including changing cartridges and stocking with paper, and requests and coordinates repairs for office equipment as necessary.
Provides reception service (information, beverages, and assistance) to visitors, sales representatives, etc.
Courteously and professionally answers and redirects all incoming calls.
Maintains filing system in an efficient and organized manner.
Maintains and distributes staff contact information.
Ensures timely notification of upcoming project and assignment due dates for the leadership team.
Records minutes of staff and other meetings as directed by supervisor.
Reports corporate compliance concerns appropriately.
Reports work time and business expenses in accordance with organizational guidelines.
Maintains work areas in an organized manner.
Attends staff meetings, in-services, seminars, and workshops as directed by supervisor.
Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
Performs other duties as necessary to ensure the success of the System.