Administrative Assistant Property Department

Unity House of Troy•Troy, NY

2d•$18 - $19•Onsite

About The Position

Unity House of Troy is seeking a highly organized, dependable, and service-oriented Administrative Assistant to support the day-to-day operations of our Property Department. This role is for someone who will provide administrative support and keep multiple priorities moving for our Property Department.

Requirements

High school diploma or GED required
Clean & valid NYS Driver License required

Nice To Haves

Previous experience in property management, affordable housing, supportive housing, or a housing-related administrative role.
Familiarity with Low-Income Housing Tax Credit (LIHTC) properties and compliance requirements.
Experience working with HUD, HCR, or other affordable housing programs.
Experience with property-management or housing software.
Experience working with tenant files, income certifications, recertifications, leases, inspections, or housing applications.
Knowledge of Fair Housing requirements and affordable housing compliance practices.
Experience in affordable housing or LIHTC property management is highly valued, but we will consider candidates with strong administrative, customer service, and organizational experience who are eager to learn.

Responsibilities

Manage multiple priorities, including leases, tenant files, inspections, applications, invoices, work orders, and important deadlines.
Communicate professionally and respectfully with tenants, applicants, vendors, contractors, staff, and community partners.
Thoroughly review paperwork and records, identify missing or incorrect information, and follow up on outstanding documentation and compliance requirements.
Take ownership of requests and issues from the initial inquiry through completion.
Distinguish between an emergency maintenance concern, a critical compliance or lease deadline, and routine matters that can be addressed later.
Remain professional, patient, and helpful when working with tenants, applicants, and others, including during challenging or sensitive situations.
Demonstrate sound judgment when handling tenant financial information, housing applications, personal information, employee information, and other confidential records.
Use email, Microsoft Office, spreadsheets, electronic filing systems, online applications, property-management software, and other technology to support daily operations.
Identify issues, research potential solutions, take appropriate action, and know when a matter should be escalated to the Property Manager or other appropriate staff.
Work collaboratively with Property Managers, leasing staff, maintenance, compliance, accounting, and outside vendors to ensure efficient property operations and quality service to residents.
Understand the importance of consistent procedures, accurate documentation, timely follow-up, and compliance with applicable housing requirements.
Understand and support Fair Housing principles and the importance of treating all applicants and tenants fairly, consistently, and respectfully.
Proactively track lease renewals, recertifications, inspections, notices, vendor documentation, work orders, and other time-sensitive requirements to ensure deadlines are met.

Benefits

Generous time off benefits
13 paid days off in your first year for full time employment (increases every year)
56 hours of NYS Sick Leave
12 paid holidays plus 2 floating holidays; as well as major medical leave.
Medical/dental/vision/life insurance
403b contributions after one year
Gym discounts
Tuition discounts
Cell phone discounts
50% reduction in childcare tuition at A Child's Place