Northside Gwinnett Outpatient Center Administrative Assistant

Innovative Therapy Concepts, LLC • Lawrenceville, GA

3d • Onsite

About The Position

Innovative Therapy Concepts (ITC) is seeking an administrative assistant for the new Northside Gwinnett Outpatient Center, which opened in January 2022. This facility serves patients with a variety of needs including cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work. The administrative assistant team plays a crucial role in ensuring patients are scheduled accurately and efficiently, providing excellent customer service. ITC is a Physical Therapist owned and operated management organization founded in 2006, partnering with Northside Gwinnett since 2013.

Requirements

• High school diploma or equivalent.
• Excellent communication and strong customer service skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Typing skills of 40 wpm
• Basic mathematical skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Adaptability
• Business Ethics and Compliance
• Customer Service
• Dependability
• Safety and Security
• Age-Specific Care
• Initiative
• Performance Improvement
• Job Knowledge
• Judgment
• Interaction with Patients and Other Customers
• Planning and Organization
• Teamwork
• Medical Equipment Use
• Documentation

Nice To Haves

• Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare setting
• Customer Service and Administrative Assistant experience is preferred

Responsibilities

• Treats patient with kindness and professionalism
• Answer phones and returns messages in a timely manner
• Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist’s schedule as well as patient’s schedule
• Appropriately schedules patients with varying diagnoses according to patient’s orders.
• Displays team mindset and works with team to ensure all tasks are completed by the end of the day
• Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.
• Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.
• Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.
• Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.
• If required, contacts referring physician office to confirm patient’s order information and obtaining physician’s office notes for the patient if necessary for treatment.
• Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.
• Must adhere to departmental Uniform / Dress Code policy.
• Is willing and able to orient/train new hires to the department if need be.
• Complies with all established hospital and departmental policies and procedures.
• All other duties as assigned.

Benefits

• Excellent benefits package, including 401k with company match - Vested from day one
• Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K’s/Fun Runs/Mud Runs/Triathlons/etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED