Administrative Assistant

Birmingham Green Health Center for Comm Cnts • Manassas, VA

11d

About The Position

The Operations Support Admin will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.

This position will help coordinate projects, manage corrective task workflow, and schedule monthly PM's. This position will have an active role in planning and scheduling of operational efforts in the offices of a senior retirement community in Manassas, VA.
The successful candidate will be able to prioritize competing objectives as needed in order to deliver results to our discerning client.

Responsibilities

• Answering phones and overseeing central mailbox
• Assigning work order tickets in TELS for multiple services in CMMS
• Ordering and inventorying uniforms and supplies
• Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring operating standards
• Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
• Monitor and enforce Sodexo Quality Assurance/Quality Improvement standards
• Ensure unit staff has sufficient equipment and materials to perform their jobs and meet goals and deadlines
• Managing the invoice process into 3rd party platform (Sodexo)
• Ensuring diet orders and changes are promptly entered into the tray ticket program and daily tickets are current/printed/distributed to areas
• All other duties as assigned

Benefits

• Medical, dental, vision, long-term disability, life insurance, legal guard plan and pet insurance
• 23 days paid time off (employees can accrue up to 240 hours of paid time off)
• 10 Paid Holidays
• Retirement plans through the Virginia Retirement System (VRS) – www.varetire.org
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Employee Discounts - LifeMart
• Employee Discounts - Cafeteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed