General Application: Receptionist / Administrative Assistant

IVI America • Concord, MA

8d • Onsite

About The Position

Boston IVF is actively seeking professional, customer-focused Administrative Assistants and Receptionists to join our growing team. We are building a talent pipeline for current and future opportunities across our Boston, Waltham, and Concord locations. If you have experience in administration, front desk operations, customer service, healthcare support, hospitality, or office coordination, we encourage you to apply.

Requirements

• High School Diploma or GED required.
• Strong customer service experience required.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong computer and data entry skills.

Nice To Haves

• Associate's degree in business administration, Administrative Management, or a related field preferred.
• Minimum of 2 years of experience in an administrative, receptionist, front desk, or related role preferred.
• Experience working in a healthcare, medical office, hospitality, or professional office environment is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to work independently and collaboratively within a team environment.
• Experience with scheduling software, electronic records systems, or medical office software preferred.

Responsibilities

• Greet and assist patients, visitors, and vendors in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls.
• Schedule, confirm, and manage appointments and calendars.
• Maintain accurate records and documentation.
• Provide information and assistance regarding appointments, office procedures, and general inquiries.
• Coordinate communication between patients and clinical or administrative staff.
• Manage provider, department, or office schedules as needed.
• Handle incoming and outgoing correspondence.
• Perform general clerical duties including filing, scanning, data entry, and document preparation.
• Assist with maintaining organized office operations and supplies.
• Deliver exceptional customer service while maintaining confidentiality and professionalism.
• Support team members with administrative tasks and special projects as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Company-Paid Life Insurance, AD&D, and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED