Administrative Assistant / Receptionist - Chicago (NC)

Blue Bird Day • Chicago, IL

2d • Onsite

About The Position

Blue Bird Day, a leading intensive pediatric therapeutic day program, is seeking a dedicated and compassionate office-based Administrative Assistant / Receptionist to support the daily operations in our Chicago, IL clinic. As our Administrative Assistant /Receptionist, you'll ensure smooth, efficient clinic operations while supporting our clients, families, and administrative and clinical team. You'll assist in supporting our clients and staff through greeting and welcoming guests, ensuring guests have completed and signed appropriate documents, have a guest badge, and are accompanied at all times. You will answer patient or insurance telephone inquiries with supervision from the Office Manager, maintain client files on Microsoft 365 and electronic medical records system, and create accounts for new patients. You will also manage the completion of intake steps and paperwork, answer phone calls, emails, and intake requests with professionalism, and assist in preparing observation schedules. You will provide the highest level of customer service as part of our in-house concierge admin team, manage assigned intake, scheduling, and billing tasks, check health insurance eligibility and benefits, and manage insurance preauthorizations. Additionally, you will assist clients with understanding and processing monthly statements, address denied insurance claims, manage the ongoing scheduling of services for clients, and assist with various administrative projects. You will manage all reception tasks for assigned shifts at the front desk, ensure the administrative office and reception area is tidy and presentable, and participate in required supervision meetings, company orientation, professional development days, ongoing trainings, and monthly staff/department/team meetings. You will also follow all company policies and procedures.

Requirements

• 1 year of reception, customer service, or administrative experience
• Experience using EMR systems

Nice To Haves

• Health Care administration experience preferred
• experience using Central Reach highly preferred
• Spanish speaking candidates strongly encouraged to apply

Responsibilities

• Greet and welcome guests upon arrival into facility.
• Ensure all guests have completed and signed the appropriate documents, have a guest badge, and are accompanied at all times.
• Answer all patient or insurance telephone inquiries with supervision from Office Manager.
• Maintain client files on Microsoft 365 and electronic medical records system.
• Create accounts for new patients and manage the completion of intake steps and paperwork completion throughout the client intake process.
• Answer phone calls, emails, and intake requests with professionalism, according to company style guidelines, and within the expected timelines.
• Assist in preparing observation schedules for residents, students, and/or interns.
• Light cleaning/organizing and assisting with other office tasks as needed.
• Provide the highest level of customer service to patients, providers, and referrals as part of our in-house concierge admin team.
• Manage assigned intake, scheduling, and billing tasks for client caseload as needed.
• Check health insurance eligibility and benefits for clients as needed.
• Manage the requests and daily management of insurance preauthorizations to ensure they are kept active and appropriately documented and linked to scheduled services/claims in the electronic medical records system.
• Assist clients with understanding and processing their monthly statements.
• Address denied insurance claims for correction, reprocessing, and appeal to prove medical necessity for payment.
• Manage the ongoing scheduling of services for clients to best meet therapy recommendations for treatment, client requests for services, and provider productivity expectations.
• Assist with various administrative projects as needed.
• Manage all reception tasks for assigned shifts at the front desk.
• Ensure the administrative office and reception area is tidy and presentable.
• Participate in required supervision meetings for first six months of employment and as needed per discretion of supervisor.
• Participate in all required company orientation, professional development days and ongoing trainings as required.
• Participate in monthly staff meetings, department meetings and as needed team meetings.
• All other tasks as assigned.
• Follow all company policies and procedures.

Benefits

• Comprehensive Health Coverage (Medical Insurance, Dental Insurance, Vision Insurance)
• Life and Disability Insurance
• Flexible Spending Accounts (FSA)
• Competitive Paid Time Off and holiday allowances
• Generous 401k Retirement Plan with employer contributions/matching
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed