Administrative Assistant/Receptionist - Addictions

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

This role serves as an Administrative Assistant/Receptionist within an Addictions program. The primary responsibilities involve managing front-desk operations, handling client interactions, maintaining electronic and physical records, and performing various administrative tasks to support the site's operations.

Requirements

Completion of up to 18 months of business school, beyond high school.
Three-to-four years of experience working in an office setting and performing various clerical or administrative tasks.
Advanced knowledge of Microsoft Office Suite.
Typing speed of 50 - 60 word units per minute.
Strong oral and written communication skills.

Responsibilities

Perform front-desk/reception functions including greeting clients and visitors, answering a multi-line switchboard, forwarding calls, taking messages, checking in clients (verifying demographic information, collecting payment, documenting payment, notifying clinician of arrival), reconciling cash drawer, scheduling appointments, handling mail, sending/receiving faxes, reviewing client intake forms, and managing difficult customer service interactions.
Enter client data into electronic information systems, including demographics, clinical assessment summaries (CASs), eligibility information, transfers, event changes, and annual review updates.
Enter program-specific data such as grants and payee information into various databases.
Manage medical records, including building new legal health records, archiving closed records, pulling records for clinicians, filing clinical documentation, managing record volumes, processing disability requests, releases of information, subpoenas, and court orders.
Generate correspondence to information requestors.
Transfer legal health records between program sites.
Order closed legal health records from archives.
Run deficiency reports on legal health records and recover files.
Perform quantitative analyses of legal health records.
File and maintain correspondence, records, reports, and other documents related to site operations and legal health records.