Administrative Assistant Outpatient Physical Therapy

BHS•Louisville, KY

1d•Onsite

About The Position

The Physical Therapy Department Secretary is responsible for working referrals with centralized scheduling (electronic, written, faxed) as well as registering and scheduling outpatients, managing referral queues and waiting lists for therapy services. Obtains complete, accurate insurance information; verifies insurance benefits with Medicare, Medicaid and Third Party Payers. Explains insurance benefits to patients and collects any required therapy co-payments at the time of service. For Medicare patients, accesses CMS FISS/RTE to track therapy caps if required. In addition, greets patients, and answers the telephones. Clerical duties also include preparing any needed hard charts documents, scanning paper orders, filing, faxing, ordering supplies, and processing correspondence. Secretary may work Plan of Care queue (according to policy) in conjunction with HIM to ensure POC are signed. The secretary is responsible for distributing electronic/paper patient satisfaction surveys on a daily/weekly basis.

Requirements

Work Experience
Education

Responsibilities

Working referrals with centralized scheduling (electronic, written, faxed)
Registering and scheduling outpatients
Managing referral queues and waiting lists for therapy services
Obtaining complete, accurate insurance information and verifying insurance benefits with Medicare, Medicaid and Third Party Payers
Explaining insurance benefits to patients and collecting required therapy co-payments
Accessing CMS FISS/RTE to track therapy caps for Medicare patients
Greeting patients and answering telephones
Preparing hard charts and documents
Scanning paper orders
Filing, faxing, ordering supplies, and processing correspondence
Working Plan of Care queue in conjunction with HIM to ensure POC are signed
Distributing electronic/paper patient satisfaction surveys