Administrative Assistant (Mortgage Lock Desk)

Acnb Bank•York, PA

2d•Onsite

About The Position

This role sits at the center of mortgage operations activity, ensuring the lock desk, secondary marketing functions, and leadership operations run cleanly, accurately, and on time. It is ideal for someone who thrives on structure, detail, deadlines, and being the "go-to" person who keeps things organized and moving forward within a fast-paced, regulated environment.

Requirements

High school diploma or equivalent required
1+ year experience in mortgage operations, loan pricing, loan structure, or post-closing
Strong attention to detail and ability to manage tight deadlines
Working knowledge of mortgage lending concepts, regulations, and terminology
Proficiency in Microsoft Office and general workplace systems
Clear communication skills and strong organizational ability
Comfortable working in a fast-paced, regulated environment with shifting priorities

Nice To Haves

Experience with Encompass and Optimal Blue strongly preferred

Responsibilities

Process and update rate lock requests in Encompass
Prepare and distribute daily mortgage rate sheets
Track collateral shipments and support funding timelines
Assist with mortgage purchase advice reconciliation and reporting
Coordinate investor delivery schedules and post-purchase tasks
Support lock term and pricing adjustments as needed
Maintain and distribute reports for loan administration, final docs, and purchase tracking
Provide administrative support to mortgage leadership (President, VP Operations, AVP Secondary Market)
Coordinate meetings, agendas, materials, minutes, and follow-ups
Maintain departmental files, records, and documentation
Order supplies and support internal communications and reporting needs
Serve as a central contact for internal administrative requests across mortgage operations
Support compliance with internal policies and lending regulations