Administrative Assistant - Kidney Transplant Program

UCLA Health•Los Angeles, CA

40d•$30 - $43•Onsite

About The Position

In this role you will provide vital administrative support to the Kidney Transplant Program. Key responsibilities include but are not limited to: Screen and manage program-related calls. Schedule and coordinate outpatient procedures for transplant evaluations and re-evaluations. Prepare, organize, and maintain patient charts and records. Support transplant list maintenance, patient re-evaluations, and outpatient clinic operations. Perform administrative tasks such as typing, faxing, and record maintenance for the Transplant Program. Assist nurse coordinators with administrative duties. Provide coverage for other administrative staff as needed. Support process improvement initiatives and maintain accurate documentation within the EMR system. Consistently deliver CICARE World Class Care standards in all interactions with patients, families, and colleagues. Comply with all hospital and departmental policies and procedures

Requirements

Detailed knowledge of hospital admissions/registration procedures
Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
Experience working in a medical setting
Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
Recent patient registration and appointment scheduling experience
Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
Skill in following through on assignments to completion
Ability to use diplomacy and respect confidentiality in sensitive situations
Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
Oral and written communication skills to convey information clearly to patients, faculty and staff
Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
Ability to maintain confidentiality on patient and physician issues
Proficiency with Microsoft Word & PC and access database systems
Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

Nice To Haves

Experience with UCLA EHR (Care Connect)
Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
English/Spanish bilingual oral communications skills to conduct admission/registration interviews

Responsibilities

Screen and manage program-related calls.
Schedule and coordinate outpatient procedures for transplant evaluations and re-evaluations.
Prepare, organize, and maintain patient charts and records.
Support transplant list maintenance, patient re-evaluations, and outpatient clinic operations.
Perform administrative tasks such as typing, faxing, and record maintenance for the Transplant Program.
Assist nurse coordinators with administrative duties.
Provide coverage for other administrative staff as needed.
Support process improvement initiatives and maintain accurate documentation within the EMR system.
Consistently deliver CICARE World Class Care standards in all interactions with patients, families, and colleagues.
Comply with all hospital and departmental policies and procedures