Administrative Assistant

TX-HHSC-DSHS-DFPS•Austin, TX

4d•Hybrid

About The Position

The Administrative Assistant IV performs duties for the management of the Interest List Management (ILM) Unit. Work involves intake processes, service coordination activities, complex complaint resolution, providing consultation and technical assistance, facilitation, extensive coordination and problem solving related to Medicaid waiver programs. Spanish speaking is a plus. Work requires adherence to contracts, policies, procedures and guidelines to ensure consistency with HHSC program requirements, identifying recurring issues within the programs and notifying management with recommendations for improvement. Works with limited supervision and has considerable latitude for the use of initiative and independent judgment.

Requirements

Knowledge of community resources available to persons who are elderly or have disabilities.
Skill in creating and updating Excel spreadsheets.
Ability to explain complex or difficult information in a pleasant and understandable manner.
Ability to read and interpret information.
Ability to write instructions and develop chronologies in an understandable manner.
Ability to enter information in an automated system while talking on the phone.
Ability to perform research and create a detailed report of findings.
High School Diploma or GED required.
Experience of Health and Human Services waiver services; or experience with children who have disabilities, or adults who have disabilities.
Experience operating a personal computer and Microsoft software.

Nice To Haves

Spanish speaking is a plus.
Preferred experience handling a high volume of assignments in a short period of time.

Responsibilities

Attends work on a regular and predictable schedule in accordance with the agency leave policy. Maintains, monitors, and performs data entry in the Community Services Interest List (CSIL) system and the HHS Enterprise Administrative Report and Tracking System (HEART). Answers the toll-free intake line for interest list calls; handles interest list inquiries, educates about available services and provide referral information.
Performs interest list releases, tracks release responses and follows-up with released individuals to ensure appropriate and timely responses.
Coordinates sharing forms and documents for the interest list individuals between organizational units and with the appropriate regional and state office staff.
Performs interest list contacts, sends interest list letters to correct addresses and researches mail returned undeliverable using Texas Integrated Eligibility Redesign System (TIERS).
Completes additional tasks, projects or other assignments upon request of management staff.