Experienced Administrative Support - Full Time | Emblem Hospice Tucson

Emblem Hospice - Tuscon•Tucson, AZ

7d•Onsite

About The Position

The Administrative Assistant is responsible for coordinating and executing on a variety of projects assigned by the Director of Operations. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Requirements

Minimum of high school education, college preferred
Previous intake experience required (Home Health or Hospice)
Demonstrates good communications, negotiation and public relation skills
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
Aptitude or computer data entry and use of current software systems.
Ability to establish and maintain effective working relationships.
Ability to meet the public and staff as a positive, friendly and professional representative of the agency.
Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently.
Personal car for travel and valid driver’s license.
Carry personal auto liability insurance coverage.

Responsibilities

Serve as the primary point of contact for patients, families, referral sources, and interdisciplinary team members, providing compassionate and professional communication consistent with hospice philosophy
Provide administrative support including answering phones, managing correspondence, scheduling and data entry.
Assist intake and clinical teams during periods of high census or staffing needs, which may include managing high volume of referrals or supporting a full workflow.
Oversee and maintain hospice medical records in compliance with state regulations and agency policies
Manage and coordinate the intake process, including receiving, verifying, and processing patient referrals
Obtain and validate patient demographics, insurance information, and physician orders to ensure accurate admission.
Prepare, scan, upload and organize documents to ensure timely and accurate recordkeeping within patient charts
Monitor and manage medical supplies ensuring adequate inventory at all times, as well as keeping up with medical supply orders requested by clinicians throughout the day
Assist with tracking and reporting key intake and census metrics
Prepare and assemble new patient admission folders, ensuring all required documentation, consents, and educational materials are included, accurate, and organized in accordance with hospice regulatory requirements.
Create and coordinate new admission gift baskets for patients and families, ensuring items are appropriate, stocked, and aligned with the organization's hospice philosophy of comfort and support
Maintain inventory of admission folder materials and gift basket supplies, proactively restocking as needed to ensure readiness for timely patient admissions