Administrative Assistant/Intake Coordinator

Serenity Behavioral Health Services•Westerville, OH

1d•$40,000 - $45,000•Onsite

About The Position

Serenity Behavioral Health Services is seeking a compassionate, organized, and detail-oriented Administrative Assistant/Intake Coordinator. As an administrative assistant, you will support the daily operations of the leadership team by performing a variety of duties as requested. As an intake coordinator, you will serve as the first point of contact for clients seeking behavioral health services. This role is responsible for supporting client intake processes, scheduling appointments, maintaining confidential records, verifying insurance information, and providing exceptional customer service in a professional and supportive environment. The ideal candidate demonstrates strong communication skills, empathy, professionalism, and the ability to multitask in a fast-paced healthcare setting while maintaining HIPAA compliance and client confidentiality.

Requirements

High school diploma or GED required
Knowledge of HIPAA regulations and confidentiality standards
Strong organizational, multitasking, and time management skills
Excellent verbal and written communication skills
Proficiency in Microsoft Office and electronic health record systems
Ability to handle sensitive situations with professionalism and empathy

Nice To Haves

Associate degree preferred
Minimum 1–2 years of administrative or healthcare office experience preferred
Experience in behavioral health, medical office, or social services setting preferred
Insurance verification and prior authorization experience
Customer service experience in healthcare settings
Familiarity with behavioral health terminology and community resources

Responsibilities

Provide support to the leadership team when requested
Work with vendors and staff at multiple locations as needed
Help with event planning and staff trainings
Coordinate with maintenance contractors on location when needed
Help with setting up and moving offices when needed
Review the mail each day and deposit checks when needed
Help with employee documentation in employee software
Answer and direct incoming phone calls, texts, and email inquiries professionally
Schedule, confirm, and manage client appointments
Maintain accurate client files and electronic health records (EHR)
Assist with office correspondence, forms, reports, and general administrative support
Explain intake paperwork, consent forms, and office policies to new clients
Verify insurance eligibility and obtain necessary authorizations
Coordinate new client referrals and assign appointments appropriately
Maintain accurate documentation of intake communications and follow-up activities
Ensure all client information is entered accurately into the EHR system
Communicate effectively with clients, providers, insurance companies, and referral sources