Administrative Assistant III - Executive Receptionist

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do our best to drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner. The Executive Receptionist is a highly visible role within Bank of America’s Corporate Center, responsible for creating a professional, welcoming, and seamless reception experience on an executive-level floor. Serving as the primary point of contact for visitors, this position supports senior leadership through the coordination of visitor access, conference room and office reservations, and reception operations. The role also provides backup support for executive office phone coverage, assists visiting executives, maintains reception and common areas, and collaborates closely with reception colleagues to ensure consistent coverage and service excellence across multiple floors. The ideal candidate demonstrates exceptional communication skills, discretion, adaptability, attention to detail, and a strong commitment to service, teamwork, and organizational values.

Requirements

Prior receptionist/ administration / business support experience
Proficiency in Microsoft Office Suite
Ability to interface with Senior Executives
Strong verbal, written, and interpersonal communication skills
Professional appearance and demeanor
Ability to handle confidential information with integrity
Adaptable and flexible in a fast-paced environment; comfortable managing competing priorities
Proactive, detail-oriented, and able to work independently

Nice To Haves

Administrative Services
Attention to Detail
Customer and Client Focus
Planning
Prioritization
Adaptability
Collaboration
Event Planning
Office Administration
Problem Solving
Facilities Management
Oral Communications
Recording/Organizing Information
Research
Written Communications

Responsibilities

Serve as the first point of contact for visitors, ensuring a professional and welcoming experience.
Manage visitor access requests and coordinate greeting protocols with executive assistants.
Familiarize yourself with various visitor types, including associates, management, board members, clients, and vendors.
Provide backup phone coverage for executive offices and maintain knowledge of internal hierarchy and customer service procedures.
Coordinate reservations for conference rooms and visitor offices on the floor.
Act as liaison for visiting executives and their administrative support needs.
Maintain organization of reception, common areas, and supply rooms; ensure shared office equipment is functioning and submit maintenance requests as needed.
Perform ad hoc administrative tasks and special projects as assigned.
Collaborate effectively with other receptionists and team members to ensure seamless coverage and support across multiple executive floors.
Provide backup coverage for other floor receptionists as needed to maintain consistent service standards.
Communicates with executives and line management to gather and convey relevant information
Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems