Administrative Assistant III - Executive Receptionist

Bank of America•Charlotte, NC

17d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner. The Executive Receptionist is a highly visible role responsible for creating a professional and welcoming experience on an executive-level floor within Bank of America’s Corporate Center. Serving as the primary point of contact for visitors, this position supports senior leadership and ensures seamless operations. The ideal candidate demonstrates exceptional communication skills, discretion, adaptability, and a strong commitment to service and teamwork.

Requirements

Prior receptionist/ administration / business support experience
Proficiency in Microsoft Office Suite
Ability to interface with Senior Executives
Strong verbal, written, and interpersonal communication skills
Professional appearance and demeanor
Ability to handle confidential information with integrity
Adaptable and flexible in a fast-paced environment; comfortable managing competing priorities
Proactive, detail-oriented, and able to work independently

Responsibilities

Serve as the first point of contact for visitors, ensuring a professional and welcoming experience.
Manage visitor access requests and coordinate greeting protocols with executive assistants.
Familiarize yourself with various visitor types, including associates, management, board members, clients, and vendors.
Provide backup phone coverage for executive offices and maintain knowledge of internal hierarchy and customer service procedures.
Coordinate reservations for conference rooms and visitor offices on the floor.
Act as liaison for visiting executives and their administrative support needs.
Maintain organization of reception, common areas, and supply rooms; ensure shared office equipment is functioning and submit maintenance requests as needed.
Perform ad hoc administrative tasks and special projects as assigned.
Collaborate effectively with other receptionists and team members to ensure seamless coverage and support across multiple executive floors.
Provide backup coverage for other floor receptionists as needed to maintain consistent service standards.
Communicates with executives and line management to gather and convey relevant information
Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems