Administrative Assistant II

Bank of Guam•Hagåtña, GU

7d•$21 - $23•Onsite

About The Position

The Administrative Assistant II performs a wide variety of complex and confidential administrative tasks and provides administrative support to executive management at various levels from C Level, Executive and/or Senior VP Level. At the Bank of Guam, the company culture emphasizes HEART, encouraging employees to be authentic, compassionate, courageous, and persevering. Employees are encouraged to live the brand, embrace the journey, be an owner of their career, and love to learn.

Requirements

Knowledge of software applications, such as word processing, spreadsheets, and database management.
Professional verbal and written communication skills and the ability to type 60 wpm.
Proficient in keyboarding and good at spelling, punctuation, grammar, and oral communication.
Excellent customer service and interpersonal skills.
Visibility of work requires attention to detail.
Excellent organizational skills and discretion to confidential information.
Able to work flexible hours.
High school graduate or equivalent or general education diploma.
Two to four years administrative/office or related experience required.
Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors.
Must be proficient in Microsoft Office.

Responsibilities

Proactively role model bank brand personalities and build meaningful connections with co-workers and other employees.
Meet and greet clients and visitors.
Answer telephone in an appropriate manner.
Provide general support/assistance/coverage when requested.
Represent/participate in Bank sponsored events and community outreach programs.
Maintain and manage contact lists.
Participate and share ideas during department meetings.
Be open to cross-training, collaborating and supporting fellow co-workers with tasks to help meet the needs of the business.
Schedule and coordinate appointment calendars for one or more department heads.
Prepare correspondence, reports and materials for publications and presentations.
Respond to sensitive requests for information and assistance.
Coordinate the flow of paperwork including periodic and special reports between departmental headquarters and various divisions.
Compose and type directives, bulletins, schedules, and agendas.
Make arrangements for meetings and ensure that proceedings are properly recorded.
Type and edit drafts of correspondences and memorandums.
Maintain/oversee the maintenance of departmental administrative files.
Operate a variety of office equipment incidental to clerical and secretarial duties.
Talk with customers making complaints or requesting service in person or by telephone, providing necessary information and following through on the resolution of problems.
Keep supervisor informed of details affecting office management decisions.
Issue instructions in the name of the Senior Officer(s).
Review incoming correspondence, drafting responses on matters for which authority has been delegated.
Make travel arrangements.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Complete other assigned duties/tasks and projects to meet the needs of the department or business.
Ensure confidentiality is maintained at all times.
Secure under lock and key all bank work documents at the end of the day.
Complete all bank mandated training as required.